SkyHills Casino FAQs â Your Questions, Answered
Welcome to the SkyHills FAQ page! Whether youâre a new player discovering our free-to-play mode for the first time, or a regular looking to refresh your knowledge on promotions and security protocols, weâve curated our most common queries to help you have the best possible experience. Dive in and find answers to your questions about signing up, responsible gaming, and much more.
Q1. How do I verify my account at SkyHills?
Ensure your details are up to date in the âMy Profileâ section. You may be asked to upload proof of identity (such as an ID or utility bill) for verification. Once reviewed and approved, youâll have full access to our free-to-play and real-money services.
Q2. I forgot my password. How can I reset it?
No worriesâjust click on the âForgot Passwordâ link during login and follow the email instructions to create a new one. If you donât receive the reset email, check your spam folder or contact support.
Q3. Does SkyHills offer free tournaments or events?
Occasionally, youâll find free-entry tournaments or special event games. Keep an eye on our Promotions page and announcements for updates on casual contests and prize pools.
Q4. Where can I find the terms and conditions for bonuses?
Look for the âT&Câ link under each bonus description in the Promotions section. It outlines wagering requirements, time limits, and any game restrictions, ensuring you know exactly how to unlock the rewards.
Q5. Do I need an app to play on my mobile device?
Not at all. Our site is fully optimized for mobile browsers, meaning you can visit SkyHills on any smartphone or tablet without an additional download.
Q6. Are there any country restrictions for playing games?
Yes, certain regions may be restricted based on local regulations. Check our Terms of Service or consult Support to confirm if your country is eligible for free-to-play or real-money segments.
Q7. Is there a loyalty or VIP program at SkyHills?
We periodically roll out loyalty perks to reward regular players. Details on progression tiers, exclusive bonuses, and special offers can be found in the âRewardsâ section once youâve logged in.
Q8. How do I handle a game that freezes or stops responding?
Refresh your browser or try logging out and back in. If the issue persists, clear your cache or switch to another device. Contact our support if you continue experiencing problems.
Q9. Can I review my deposit and withdrawal history?
Absolutely. Just head over to your âCashierâ section or âTransaction Historyâ tab. You can see all past deposits, withdrawals, and any pending requests in one convenient place.
Q10. What should I do if I notice suspicious activity on my account?
Immediately change your password and reach out to customer support. Our team can help investigate any unusual transactions or logins, and secure your account for future play.